TERMS AND CONDITIONS
PAYMENT: A prepayment of 30% of the total rental amount is required to secure the booking. Reservations are considered confirmed after receiving the prepayment of 30% according to the time schedule mentioned above. The outstanding balance must be paid 8 weeks before the check-in day. For Last Minute Bookings (within 8 weeks before the check-in day) is required to pay the full amount immediately.
The Refundable Security Deposit of 400€ must be paid in cash upon arrival. It will be refunded in full if no damage or loss has occurred.
ACCOMMODATION: Accommodation is only for the use of those people named at the time of booking and if you wish to add members to your party, you should advise in writing, with any extra payment due. Accommodation is available to you from 15:00 on date of arrival and we would appreciate that you vacate by 11:00 on date of departure. The accommodation cost includes, electricity, linen, towels, and cleaning prior to arrival. Linen is provided two times per week. Any damage or breakage should be notified and appropriate payment made to our local representative, prior to your departure. We reserve the right to charge for breakage and damage not reported and discovered later.
CANCELLATIONS: In case of cancellation please notify immediately in writing. STANDARD CANCELLATION POLICY: The following cancellation policy is applied: For cancellations more than 8 weeks before the check-in, prepayment of 30% is not refunded. For cancellations less than 8 weeks before the check-in, no refund will take place. We therefore strongly recommend a travel insurance.
COVID-19 EMERGENCY CANCELLATION POLICY: In order guests to be eligible to make use of the Covid-19 Emergency Cancellation Policy they should provide official documentation from governmental authorities of their country that there are travel restrictions as follow: Full Refund: in case of regional or national lockdown due to covid-19 in the country of origin or in Greece at the check-in day / during the dates of the booking. Credit Voucher (client is entitled to reschedule the booking within 18 months) – in other governmental travel restrictions caused by Covid-19
PROPERTY OWNER’S DISCLAIMER:
The property owner does not accept any liability for any loss, damage, or additional expenses incurred by the client or any member of the client’s party regardless of the cause. The property owner does not accept liability for any injury, death, loss, inconvenience or damage, alteration, delay or cancellation of the booking as a result of war, threat of war, riot or civil strife, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any government or public authority, technical problems relating to transport and airport regulations caused by technical, mechanical or electrical breakdowns or with the client’s accommodation or other circumstances as amounting to ‘force majeure’ or Acts of God or other similar events beyond the property owner’s control. In addition, the owner is not responsible for any physical injuries caused to the customers during their stay at the property. The property San Matteo offers are not official tourist structures or hotels. Rather, they are private homes. Being such, they do not have standards or categories recognized internationally, but instead reflect in their architecture and furnishings the local traditions and personal taste of the owners. Furthermore, as private homes and not official tourist structures they do not adopt the safety rules of the hotels. Customers much accept differences in the properties, be them architectural or cultural, relative to their own homes. It is, therefore, highly recommended that the customers purchase comprehensive travel insurance prior to their trip.
EXTERNAL MAINTENANCE: The owner or his/her representative have, if necessary, free access to the property for essential maintenance purposes (garden, swimming pool, etc.). 6- Complaints: Your holiday enjoyment is of prime importance to us. In the event that you have cause for complaint whilst on holiday you must immediately report the matter to our representative in Livadia, (details of which are given on your travel documents) so that we have the opportunity to resolve the matter on the spot. Until we are aware of a problem or complaint we cannot begin to resolve it.
NUMBER OF PERSONS: The number of persons (adults and children) may not exceed the maximum number of sleeping places indicated in the Booking Confirmation.
We Reserve The Right to cancel your booking if the balance is not paid by the due date.
PERSONAL INSURANCE: All our clients-tenants are required to have taken out personal insurance to cover all eventualities. (Personal travel insurance, life, accident and sickness, damages to the property)
CONDITIONS: When accepting your booking, it will be understood that you are agreeing to the Booking Conditions on behalf of all members of your party.
Statement of client – tenant: I have read and understood and we agree to accept and abide by the terms and conditions of booking as detailed on behalf of all persons for whom booking is made and I confirm that I am authorised to act on their behalf.
JURISDICTION: In the event of controversy arising from the booking and property rental, only the Chania Crete Courts can deal with the matter. By confirming the booking, the customer implies that Rental Conditions have been understood and have thereby been accepted without reserve and without exception. If any of the conditions of this contract have become invalid or were invalid or if in this contract there should be a gap, the other conditions cannot be contested.