By booking the property or signing the Booking Form, the customer (hereinafter referred to as the “Tenant”) agrees to abide by the following Rental Conditions. These terms are designed not only to protect the property but also to ensure that every guest enjoys a comfortable, safe, and memorable stay.

PAYMENT: To confirm your reservation, a prepayment of thirty percent (30%) of the total rental amount is required.
The booking will be considered valid only once this payment has been received, according to the agreed schedule.
The remaining balance must be paid no later than eight (8) weeks prior to your arrival date. For last-minute bookings made within eight weeks of the check-in date, the full rental amount is payable immediately.

SECURITY DEPOSIT: Upon arrival, or on the following morning in the case of a late-night check-in, the Tenant is required to provide a refundable security deposit of four hundred euros (€400) in cash. This deposit serves as security against any potential damage or loss. Provided that no such issues have occurred, the full amount will be returned to you at the time of departure, between 07:00 and 10:00. For departures earlier than 07:00, the deposit will be transferred
to your bank account within five (5) days after check-out, with the applicable bank charges (€15) to be borne by the Tenant.

ACCOMMODATION & SERVICES: Accommodation is reserved exclusively for the guests whose names are listed at the time of booking. The number of occupants, both adults and children, may not exceed the maximum capacity of the villa as stated in the Booking Confirmation. Should you wish to add extra members to your party, you must notify us in writing in advance and cover any additional costs. Check-in is available from 16:00 on the date of arrival, and we kindly ask you to vacate the property by 10:00 on the date of departure.
The rental price includes the use of essential utilities and services, such as electricity, air conditioning, water and high-speed Wi-Fi. Bed linen and towels are provided and changed twice per week, and an end-of-stay cleaning service is included at no extra cost. Please note that pool heating is not included in the rental price and will incur an additional fee. Any damages or breakages that occur during your stay must be reported to our Residential Manager before departure, and the corresponding cost will be charged to the Tenant.

HOUSE RULES: To ensure the comfort and pleasure of all our guests, parties and events are not permitted on the property.
Smoking is strictly prohibited indoors but is allowed in the designated outdoor areas. Pets are warmly welcomed, with a pet fee of twenty euros (€20) per night, per pet, applied to cover additional cleaning requirements. Guests are expected to use the property with respect, following both the house rules and the local laws.

CANCELLATIONS: We kindly ask that all cancellations are communicated to us in writing. Our standard cancellation policy is as follows:
– For cancellations made more than eight (8) weeks prior to check-in, the prepayment of 30% is non-refundable.
– For cancellations made less than eight (8) weeks before check-in, no refund will be granted.
Given these conditions, we strongly recommend that you obtain comprehensive travel insurance.

LIABILITY & FORCE MAJEURE: The property owner cannot be held liable for any loss, damage, expense, injury, or death suffered by the Tenant or any member of their party. Furthermore, the owner shall not be liable for any alterations, delays, or cancellations caused by circumstances beyond the owner’s control including but not limited to war, threat of war, civil unrest, terrorism, natural disasters, fire, illness, extreme weather conditions, government regulations, or technical problems with transport. Such circumstances are deemed to constitute force majeure or Acts of God.
Please note that the property is a private home and not an officially licensed hotel or tourist establishment. As such, it reflects the architecture, traditions, and personal style of its owners, rather than standardized international classifications. Guests are expected to appreciate and respect these differences.

SWIMMING POOL & SAFETYS: If the property features a swimming pool, children must be supervised by an adult at all times. The property owner cannot accept responsibility for accidents or injuries that may occur in or around the swimming pool. The Tenant is responsible for ensuring the safe and appropriate use of all facilities provided.

MAINTENANCE: The property owner or their appointed representative reserves the right to access the property, if necessary, in order to carry out essential maintenance such as gardening or pool servicing.

COMPLAINTS: Your holiday enjoyment is of the utmost importance to us. Should you encounter any issue during your stay, we kindly ask that you notify our Residential Manager in Livadia immediately (contact details will be provided in your travel documents).
This will allow us the opportunity to resolve the matter promptly and efficiently.

NUMBER OF GUESTS: The number of occupants, both adults and children, must not exceed the maximum occupancy indicated in your Booking Confirmation.

FAILURE TO PAY: We reserve the right to cancel your booking should the balance not be paid by the agreed due date

INSURANCE: All tenants are required to obtain personal insurance coverage, which should include travel, health, accident, and life insurance, as well as protection against property damage and personal liability.

JURISDICTION & GOVERNING LAW: This agreement shall be governed by and construed in accordance with the laws of Greece. Any disputes arising from the booking or rental of the property shall be subject to the exclusive jurisdiction of the Courts of Chania, Crete.

ACCEPTANCE: By confirming your booking, you acknowledge that you have read, understood, and accepted these Rental Conditions on behalf of yourself and all other members of your party.